Terms and Conditions

1. Introduction

Welcome to EcoAgri.lk! These Terms and Conditions govern your use of our website and services. By accessing or using the website, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our website.

2. Acceptance of Terms

By using EcoAgri.lk, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all visitors, users, and others who access or use the website.

3. General Conditions

EcoAgri.lk reserves the right to update, amend, or change these Terms and Conditions at any time. All changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the website after such changes will constitute your acceptance of those changes.

4. Products and Services

• All products offered for sale on EcoAgri.lk are subject to availability. We reserve the right to modify or discontinue products without notice.

• The product images, descriptions, and specifications are provided for informational purposes only, and EcoAgri.lk cannot guarantee that they are free from errors.

5. Account Registration

To make a purchase, you may be required to create an account on EcoAgri.lk. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

6. Delivery and Returns

At Eco-Agri Solutions, we strive to ensure your complete satisfaction with our products. Our return policy is designed to be fair and straightforward:

• Timeframe: Returns must be initiated within 7 days of the delivery date.

• Product Condition: Products must be returned in their original, unused, and resalable condition with all original packaging, tags, labels, and any accessories or documentation.

• Return Process:

  1. Visit the Returns section on our website and fill out a return request form.

  2. Pack the item securely and include proof of purchase.

  3. Ship the item using the prepaid shipping label (if applicable).

• Customer Satisfaction Guarantee: Contact us within 7 days if you have any issues with your order.

7. Refunds and Exchanges

• Eligibility for Refunds: Refunds are available for products returned within 7 days of delivery. Items must be in their original, unused condition.

• Refund Process: After inspection, refunds will be issued to the original payment method within 5-10 business days.

• Exchanges: Exchanges can be initiated through the return process and will be processed within 5-10 business days after receiving the original item.

8. Gift Policy

• Gifts can be purchased for any item available on our site. The same conditions apply as for regular purchases, including returns, exchanges, and shipping.

• Gift Receipts: A gift receipt will be included with the delivery for returns or exchanges, excluding pricing information.

• Exchanging Gift Items: Gift recipients can exchange items following the return process. Refunds for returned gift items will be issued to the original payment method unless otherwise agreed.

9. Embedded Content from Other Websites

EcoAgri.lk may include embedded content such as videos, images, social media feeds, and articles from other websites. Please note that these external websites may collect data, use cookies, and have their own privacy policies.

10. Data Privacy

Your personal data is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

11. Who We Share Your Data With

We may share your data with:

• Service Providers: For website operation, payment processing, shipping, and customer service.

• Business Partners: For marketing and promotional purposes, under strict agreements to maintain privacy.

• Regulatory Authorities: To comply with legal obligations or respond to lawful requests.

• Business Transfers: In case of mergers or acquisitions, your data may be transferred as part of the transaction.

12. Shipping and Returns

• Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to a defect or error on our part.

• Processing Time for Returns: Returns will be processed within 15 business days after the returned item is received and inspected.

13. Cookies Policy

EcoAgri.lk uses cookies to improve your browsing experience:

• Essential Cookies: Necessary for the functioning of the site.

• Performance Cookies: To gather data on how the site is used.

• Targeting Cookies: To deliver personalized advertisements.
  You can manage cookies through your browser settings. For more information, refer to our Cookie Policy.

14. Comments and Feedback

We value your feedback. All comments are reviewed and moderated for compliance with our guidelines. Personal information in comments is handled in accordance with our Privacy Policy.

15. Media Usage

• EcoAgri.lk may feature images, videos, and other media content on our site. All media is used in compliance with copyright laws.

• External content may have its own privacy policies, which you should review when interacting with embedded media.

16. Limitation of Liability

EcoAgri.lk will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services or products.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes will be resolved in the appropriate courts of Sri Lanka.

18. Contact Information

If you have any questions or need assistance regarding our products, services, or policies, please contact us at:

• Email: info@ecoagri.lk

• Phone: 0113463311 / 0770177102

• Business Hours: Monday to Saturday, 8:30 AM - 5:00 PM

Effective Date: 09-05-2025